At MISA Oils Private Limited, we prioritize customer satisfaction and ensure the highest quality in our products. If you are not completely satisfied with your purchase, we offer a 10-day return and refund policy.

1. Return Policy

We accept returns under the following conditions:

• The return request must be initiated within 10 days of receiving the product.

• The product must be unused, unopened, and in its original packaging.

• Items that are damaged, used, or altered after delivery will not be eligible for return.

• Returns are not applicable on final sale items, personalized products, or promotional offers.

How to Initiate a Return

1. Email us at infoatmisa@gmail.com with your order details and reason for return.

2. Once approved, ship the product back to the following address:

Return Address:

MISA Oils Private Limited

#15A, 4th Floor, City Vista, Tower A, Suite #1272,

Fountain Road, Kharadi, Pune, Maharashtra

3. The customer is responsible for return shipping costs unless the product received was defective or incorrect.

2. Refund Policy

Once we receive your returned item, we will inspect it and notify you of the refund approval status.

• If approved, the refund will be processed to your original payment method within 7-10 business days.

• If rejected, we will notify you with the reason.

Refund Exceptions

• Shipping fees are non-refundable.

• Refunds for COD (Cash on Delivery) orders will be provided via bank transfer or store credit.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 10 days of delivery with photos/videos as proof. We will arrange a replacement or full refund at no extra cost.

4. Contact Us

For any queries related to returns or refunds, reach out to us:

• Email: infoatmisa@gmail.com

• Phone: 020-67320416

• Address: #15A, 4th Floor, City Vista, Tower A, Suite #1272, Fountain Road, Kharadi, Pune, Maharashtra

MISA Oils reserves the right to update this policy at any time without prior notice.