Effective Date: 22nd March 2025

Welcome to MISA Oils Private Limited. By using our website (www.misaoils.com) and purchasing our products, you agree to abide by the following Terms of Service. Please read them carefully before placing an order.

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1. General Terms

• These Terms govern your use of our website and services.

• By accessing our website or making a purchase, you confirm that you are at least 18 years old or have parental/guardian consent.

• We reserve the right to update or modify these Terms at any time without prior notice.

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2. Products & Orders

2.1 Product Information

• We strive to provide accurate product descriptions, images, and pricing. However, slight variations may occur.

• Product availability is subject to change without notice.

2.2 Order Acceptance & Cancellation

• Your order is confirmed only after full payment is received.

• We reserve the right to cancel any order due to fraud suspicion, incorrect pricing, or stock unavailability.

• If an order is canceled by us, you will receive a full refund.

2.3 Pricing & Payment

• All prices are listed in Indian Rupees (INR) and include applicable taxes.

• We accept payments via credit/debit cards, UPI, net banking, and COD (Cash on Delivery).

• Payment failures due to banking issues are not our responsibility.

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3. Shipping & Delivery

• We currently ship across India.

• Orders are processed within 1-2 business days and delivered within 3-10 business days depending on the location.

• Shipping charges are ₹40 for all orders, with free shipping available on eligible orders.

• Once shipped, customers receive a tracking number to monitor delivery status.

For detailed shipping terms, refer to our Shipping Policy.

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4. Returns & Refunds

• Customers can return products within 10 days of delivery if they are unused, unopened, and in original packaging.

• Refunds are processed within 7-10 business days after return approval.

• Shipping charges are non-refundable.

• Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or store credit.

For full details, please refer to our Return & Refund Policy.

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5. Limitation of Liability

• MISA Oils is not responsible for allergic reactions, skin sensitivities, or improper product usage.

• We are not liable for delays, losses, or damages caused by courier services or unforeseen circumstances.

• Our maximum liability is limited to the order value paid by the customer.

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6. Intellectual Property

• All content on our website, including logos, images, product descriptions, and trademarks, is the property of MISA Oils and protected by copyright laws.

• Unauthorized use or reproduction of our content is strictly prohibited.

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7. Privacy & Data Protection

• We collect and store personal information only for order processing and customer service.

• We do not share or sell customer data to third parties.

• For more details, refer to our Privacy Policy.

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8. Governing Law & Dispute Resolution

• These Terms of Service are governed by the laws of India.

• Any disputes arising will be resolved in the courts of Pune, Maharashtra.

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9. Contact Us

For any queries related to our Terms of Service, feel free to reach out:

• Email: infoatmisa@gmail.com

• Phone: 020-67320416

• Address: #15A, 4th Floor, City Vista, Tower A, Suite #1272, Fountain Road, Kharadi, Pune, Maharashtra

MISA Oils reserves the right to update this policy at any time without prior notice.